Refund policy

Effective Date: August 25, 2026

Our General Policy: Final Sale

JS6 does not offer general change-of-mind returns. Unless an exception below applies, completed purchases are final sale.

Returns We Do Not Normally Accept

We generally do not accept a return because:

  • You changed your mind
  • You no longer need the product
  • You ordered the wrong model, size, specification or compatibility
  • You found the item elsewhere for a lower price
  • You opened a non-defective product
  • You installed or configured a non-defective product
  • You no longer have the original packaging where the vendor requires it
  • The product was damaged through misuse, modification, improper installation, electrical damage or physical abuse
  • Serial-number or warranty labels were removed or altered
  • The item was identified before purchase as NCNR (Non-Cancelable, Non-Returnable)

Eligible Exceptions

Subject to verification and applicable manufacturer/vendor procedures, JS6 may authorize a remedy where:

  • The wrong product was supplied.
  • The shipment contained the wrong quantity.
  • The product arrived with qualifying transit damage.
  • The product was Dead on Arrival (DOA) or materially defective.
  • The manufacturer or regulator has issued an applicable recall.
  • JS6 cancels an order that has not been supplied.
  • A qualifying shipping delay gives the customer a legal cancellation/refund right.
  • Applicable law otherwise requires a return, replacement, repair or refund.

Transit Damage and Shipping Discrepancies

Customers should inspect shipments promptly upon delivery.

For visible:

  • Box damage
  • Product damage
  • Missing items
  • Incorrect items

please contact JS6 within 48 hours of delivery and provide the Following:

  • Order number
  • Photographs of the shipping carton
  • Photograph of the shipping label
  • Photographs of the product and damage
  • Description of the issue
  • Serial number, if applicable
  • Information about any visible carrier damage

Prompt notice is important because distributors and carriers impose short claim deadlines.

Failure to notify us within this requested period may reduce the remedies available through a carrier or distributor, but it does not waive any right that cannot legally be waived.

Dead-on-Arrival / Initial Defect Claims

If a product does not function properly when first received, contact JS6 within 15 calendar days after delivery whenever reasonably possible.

We may require:

  • Basic troubleshooting
  • Error messages
  • Photographs or video
  • Serial number
  • Manufacturer case number
  • Confirmation that installation requirements were followed

Some manufacturers require troubleshooting directly with them before authorizing a return.

Defects After the Initial Claim Period

After the initial DOA period, service is normally governed by the applicable manufacturer’s warranty.

JS6 may provide reasonable assistance in identifying the appropriate manufacturer process, but the manufacturer may require the customer to deal directly with its support team.

RMA Required

Do not return any product until JS6 has issued or confirmed a Return Material Authorization (“RMA”) and return instructions.

Unauthorized returns may be refused or may create costs that JS6 cannot recover from the distributor.

The RMA will specify:

  • Authorized item
  • Quantity
  • Reason
  • Return destination
  • Packaging requirements
  • Required supporting documents
  • Shipping responsibility
  • Expiration or shipping deadline

RMA Return Deadline

Unless the RMA instructions state otherwise, the customer should tender the authorized return to the specified carrier within 15 calendar days after RMA issuance.

Certain manufacturer or distributor RMAs may have different deadlines. The instructions provided with the individual RMA control.

Return Destination

Do not send returns automatically to JS6’s business address.

Depending on the product, the authorized destination may be:

  • A distributor return center
  • A manufacturer repair center
  • An authorized service facility
  • Another designated return location

A return sent to the wrong location may be delayed or refused.

Return Condition

Unless the RMA specifically instructs otherwise, returns should include all items originally supplied, including applicable:

  • Original packaging
  • Accessories
  • Cables
  • Manuals
  • Warranty documentation
  • Included components

For repair-only warranty cases, the manufacturer or distributor may specifically instruct you not to send accessories.

Follow the individual RMA instructions.

Return Shipping Costs

For a confirmed JS6 shipping error, JS6 will be responsible for reasonable standard return shipping where applicable.

For defective or warranty cases, responsibility for return shipping may depend on:

  • Manufacturer warranty terms
  • Distributor policy
  • Carrier claim rules
  • Applicable law

JS6 will communicate the applicable shipping arrangement before the authorized item is returned.

Do not purchase premium or expedited return shipping expecting reimbursement unless JS6 approved it in writing.

Restocking Fees

JS6 generally does not approve non-defective returns, so a standard restocking fee is not used as a substitute for a general return right.

If JS6 makes an exceptional written accommodation for a non-defective return, distributor-imposed:

  • Restocking fees
  • Return freight
  • Insurance
  • Missing-component charges

may be deducted from the refund or credit if disclosed as part of that authorization and permitted by law.

No such deduction will be imposed on a seller-error remedy where doing so is prohibited.

Inspection

RMA authorization means that the product may be returned for evaluation. It does not automatically guarantee a refund.

Returned products may be inspected to verify:

  • Serial number
  • Reported defect
  • Physical condition
  • Completeness
  • Warranty eligibility
  • Signs of modification or misuse

A product reported defective that tests fully functional may be returned to the customer and may result in permitted shipping, testing or distributor charges if those potential charges were disclosed in advance.

Refund or Replacement

Depending on the circumstances and available vendor/manufacturer remedy, an approved claim may result in:

  • Replacement with the same model
  • Replacement with an approved equivalent
  • Manufacturer repair
  • Store/account credit where agreed and lawful
  • Refund to the original payment method

JS6 does not guarantee that every eligible claim will result in the customer’s preferred remedy where the manufacturer or applicable law establishes a different remedy.

Refund Timing

Where JS6 cancels an unshipped order or a customer exercises an applicable shipping-delay cancellation right, the refund will be initiated promptly.

For returned products requiring inspection, an approved refund will generally be initiated within 5–10 business days after inspection and approval.

Financial institutions may require additional time to post the refund to the original payment method.

Non-Waivable Rights

Nothing in this policy eliminates any warranty, refund, replacement or consumer right that applicable law does not allow JS6 to waive.

Contact for Returns

Email: info@js6consultants.com

Phone: ext. 606 + 1 (469) 840-9119