Shipping policy

Updated: October 7, 2026

How JS6 Fulfillment Works

JS6 works with authorized technology distributors to fulfill customer orders and is committed to delivering your IT products quickly, safely, and reliably. This shipping policy explains our order processing, delivery methods, and conditions for shipments within the United States.

Order Processing

Orders are subject to:

  • Payment authorization
  • Fraud screening
  • Inventory confirmation
  • Distributor acceptance
  • Compliance review where applicable

Normal processing period: 5-7 business days

Processing time is separate from carrier transit time.

Shipping Methods

Available shipping carriers include:

  • UPS
  • FedEx
  • USPS

Other qualified carriers or logistics providers may be used where an authorized fulfillment partner provides the applicable shipping service.

Available services and prices depend on the destination and the items in your cart. Ground and expedited options are shown at checkout when available. A two-day carrier service refers to transit after dispatch; it does not mean delivery within two days of placing your order.

Shipping Charges

Shipping charges are calculated using factors that may include:

  • Destination
  • Product weight
  • Product dimensions
  • Carrier
  • Service level
  • Distributor location
  • Number of packages
  • Applicable surcharges

The charge presented at checkout forms part of the customer’s order total unless JS6 later identifies an obvious system or carrier-rate error before fulfillment.

Promotional or supplier-funded free shipping may be offered on selected products or orders.

Shipping Territory

JS6 currently ships to destinations made available through checkout.

Certain products, dimensions, manufacturers or regulations may restrict where a product can be shipped.

Estimated Shipping and Delivery Times

Any processing or transit estimate represents our reasonable expectation based on available inventory and carrier/distributor information.

Transit estimates are not guarantees unless JS6 expressly states that a service is guaranteed.

We will not advertise a shipment timeframe unless we have a reasonable basis to expect that it can be met.

Delayed Shipment

If JS6 learns that an order cannot ship within the timeframe we promised, we will communicate the delay as required and provide applicable choices.

Depending on the circumstances, those choices may include:

  • Accepting a revised shipping date, or
  • Canceling the unshipped item and receiving a refund

If no shipment timeframe has been provided, JS6 will follow the applicable U.S. rules governing the period within which an online seller must ship or send an appropriate delay notice.

Order Tracking

When tracking is available, JS6 will send tracking information after shipment.

Tracking may not become active immediately after a label is created.

A multi-item order may arrive in:

  • Separate packages
  • Separate carrier shipments
  • Shipments originating from different distributor facilities

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Once a distributor or carrier has begun processing a shipment, JS6 cannot guarantee that:

  • An address can be changed
  • A package can be rerouted
  • An order can be canceled

Additional carrier costs caused by a customer-provided incorrect address may be charged to the customer where permitted.

Signature Requirements

High-value or fraud-sensitive orders may require an adult or other signature.

JS6 may apply a signature requirement based on:

  • Order value
  • Product type
  • Fraud risk
  • Carrier requirements
  • Insurance requirements

Damaged Packages

If a package arrives visibly damaged:

  • Photograph the package.
  • Photograph the shipping label.
  • Photograph the damaged product.
  • Keep the carton and internal packaging.
  • Contact JS6 within 48 hours whenever reasonably possible.

This short notice period helps JS6 preserve available carrier and distributor claims.

Lost Shipments

If tracking indicates a package is lost, significantly delayed or delivered but you cannot locate it, contact us promptly.

JS6 may:

  • Review tracking
  • Contact the carrier
  • Open a carrier investigation
  • Request delivery confirmation
  • Verify the delivery address
  • Coordinate with the distributor

The ultimate resolution will depend on the circumstances, carrier evidence, insurance and applicable law.

JS6 does not adopt a blanket rule that all responsibility automatically ends when a distributor hands the shipment to a carrier.

Stolen Packages After Documented Delivery

If reliable carrier evidence shows proper delivery to the customer’s supplied address but the package was subsequently stolen, JS6 may require:

  • Carrier investigation
  • Police or incident report for high-value orders
  • Other reasonable documentation

Any replacement or refund will depend on the facts, insurance coverage and applicable law.

Shipping Insurance

JS6 may use shipping insurance or carrier-liability coverage for qualifying orders.

Insurance does not remove the customer’s obligation to promptly report damage or loss and cooperate with a claim investigation.

Customer-Requested Expedited Shipping

Where expedited shipping is available, the additional carrier charge is the customer’s responsibility unless JS6 expressly states otherwise.

An expedited carrier service does not necessarily shorten distributor order-processing time.

Product Availability

Inventory data may be obtained through distributor systems.

Although JS6 intends to synchronize inventory as accurately as practicable, a distributor may sell out before an order is finalized.

If an ordered product becomes unavailable, JS6 may:

  • Offer an alternative
  • Offer a revised fulfillment date
  • Cancel the unavailable item and refund it

We will not substitute a materially different product without customer approval.

Contact

Shipping questions:

Email: info@js6consultants.com
Phone: ext. 606 + 1 (469) 840-9119